Your Customers Are Scared.
In the wake of IndyMac's FDIC takeover and other scary headlines, consumers are worried that their money may not be safe, and they are fearful that their bank may be the next casualty of the current crisis.
In these tumultuous times, you need to address customer fears proactively and openly. You must communicate your commitment to your customers, and you must train your frontline personnel to properly answer questions and address concerns.
Reassuring Our Customers teaches all frontline staff to properly communicate with customers about the safety and soundness of the Bank and their funds without increasing the risk to the Bank of saying something they shouldn't.
To find out how Reassuring Our Customers can bring confidence and professionalism to your personnel in ways that will immediately improve the customer experience click here. Or call, toll free, 888-433-2666.
What's The Course Like?
Reassuring Our Customers describes the current industry situation in a way that is easy to understand and discuss. It presents a complete overview of FDIC insurance, including account ownership types. Reassuring Our Customers concludes with a module dedicated to answering customer questions and calming their fears.
Reassuring Our Customers may be deployed within 24 hours of approval.
To start using this program immediately, contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
What’s Covered In The Course?
- The Situation
- Our Bank is Sound
- FDIC Insurance
- Account Ownership Categories
- Addressing Customer Fears
What Are The Benefits?
- Increased employee morale.
- Decreased customer concern.
- Improved customer loyalty.
- Increased customer retention.
- Reduced risk to the Bank.
For more information about Reassuring Our Customers or other programs like this, or to find out how the Edcomm Group Banker's Academy can customize any training program, contact one of our qualified representatives by clicking here. Or call, toll free, 888-433-2666.
Customized For The Bank.
Reassuring Our Customers may be customized to include specific information about the Bank including a video message from bank management, as well as financial statements and statistics that demonstrate the safety and soundness of the bank.
For more information on customizing the program to meet your training needs click here. Or call, toll free, 888-433-2666.
Testing, Tracking, Reports And Certification.
Administration and recordkeeping is easy through Learning Link®, Edcomm's own Learning Management System (LMS), or through any third-party LMS.
We had many customers coming into our branches asking about the stability of the Bank, and our people did not know how to respond. Now that our staff has completed Reassuring Our Customers, they are able to ease customer fears and minimize loss to the Bank.
V. L.
Retail Administration
Bank name withheld
