20+ Years of Service to the Financial Community
The Edcomm Group
CurriculumCurriculum
Managing Operations: Managing Banking Operations for Productivity and Quality

Immediate Impact To Your Bottom Line.

Managing Operations for Productivity and Quality

There are numerous productivity and quality programs available. Managing Banking Operations for Productivity and Quality is the only one that will immediately impact your bottom line—guaranteed!

The skills and tools learned in Managing Banking Operations for Productivity and Quality can be applied now to your current operations, rather than requiring universal organizational changes.

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What’s The Course Like?

This is a hands-on, highly participatory training program using applied banking examples to emphasize the "hard skills" of managing operations.

The course provides managers and supervisors with the skills to manage their workloads using pragmatic tools, techniques and strategies for attaining increased productivity and quality.

To learn how Managing Banking Operations for Productivity & Quality is right for your organization click here. Or call, toll free, 888-433-2666.

The Toolset.

The course is enhanced by the following operations management tools, introduced and used during the class, which participants take with them and can immediately apply to their daily operations:

For more information on customizing the session to meet your training needs click here. Or call, toll free, 888-433-2666.

What Are The Benefits?

Your Instructors Or Ours.

Deploy this program using Edcomm’s experienced instructors, or we will prepare your instructors with a Train the Trainer session and full instructor materials.

What the Participants Are Saying...

I have never worked with a company that knows banking as well as Edcomm. We have deployed many of their Bankers Academy training programs and they are superbly designed and written. Most importantly Edcomm has been our partner as we developed our retail product strategy to respond to the eBusiness revolution. Their insight into our customers and their needs was a vital component of the success of our endeavors.

Heather Robinson
SVP eBuiness Personal Markets
Union Bank of California

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A Hands-On Program Guaranteed To Result In Measurable Improvements In Productivity, Volume, Quality And Risk.

Documentation

Six Strategies to Boost Bank Productivity Gains (BTN)

Doing More With Less: Six Strategies to Boost Bank Productivity (Commerical record)

Beating the Clock (Collections and Credit Risk)

Managing Banking Operations for Productivity and Quality

Burgan Bank Managers Hone Skills (Arab Times)

Productivity Strategies in Banking Operations during Recessionary Times (Illinois Banker)

Video

Quality Service in Operations: Maryland National Bank

Watch a 30 minute video on Quality Service in Operations produced in 1990 for Maryland National Bank. (Click below.)

Quality Service in Operations: Maryland National Bank (flash)

Quality Service in Operations: Maryland National Bank (wmv)

Managing Banking Operations for Productivity and Quality

Watch excerpts of an actual "Managing Banking Operations for Productivity & Quality" class. (Click below.)

Classroom Footage 1

Managing Banking Operations for Productivity and Quality

Watch excerpts of an actual "Managing Banking Operations for Productivity & Quality" class. (Click below.)

Classroom Footage 2

Managing Banking Operations for Productivity and Quality

See our president, Dr. Linda Eagle, as she presents an in depth review of "Managing Banking Operations for Productivity & Quality." (Click below.)

Operational Risk Checklist

Watch excerpts of Banker's Academy training Russian banking delegation on Operational Risk. (Click below.)

Contact one of our qualified representatives by clicking here. Or call us at 1 888 433 2666 or
+1 212 631 9400.

A Hands-On Program Guaranteed To Result In Measurable Improvements In Productivity, Volume, Quality And Risk.

If you already have a Learning Management System (LMS), no problem! Our eLearning programs have been certified with:

  • Oracle iLearning
  • Pathlore
  • PeopleSoft
  • Pinnacle
  • Plateau
  • PLN
  • Saba
  • SAP
  • Siebel
  • Sum Total
  • TEDS
  • TFactor
  • THINQ
  • TLM
  • Vcampus
  • WBT TopClass
  • WIN
  • Alpha Learning
  • Aspen
  • CareerNet
  • Centra
  • Click2Learn
  • Docent
  • Element K
  • ELM
  • GeoLearning
  • KnowledgeHub
  • Knowledge Planet
  • LearnCenter
  • Learning Link
  • IBM
  • Lotus Workplace
  • On Track
  • OutStart

Click here to learn more about Banker's Academy Certification and Continuing Education (CE) credits.

Banker's Academy Certifications

Banker's Academy Advanced Certifications

Endorsements Partnerships & Affiliations

The American Bankers Association

Courses Certified by The American Bankers Association for CE Credit

Association of Certified Anti-Money Laundering Specialists

Member of Association of Certified Anti-Money Laundering Specialists

Bankwide

Sponsoring Partner of Bankwide

California Bankers Association

Endorsed by the California Bankers Association

National Money Transmitters Association

Endorsed by the National Money Transmitters Association

ATM Industry Association

Endorsed by the ATM Industry Association

BankersOnline Vendor Advisory Board

Member of BankersOnline Vendor Advisory Board

IBM Business Partner

IBM Business Partner

Leader's Academy

Leader's Academy - Middle East Partner

Phillips Consulting

Phillips Consulting - Anglophone Africa Partner

Marcus Evans

Member of Marcus Evans Asian Advisory Panel

Global Leaders Institute

Global Leaders Institute China Advisor

SightSpan

SightSpan Partner